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Aragon Research Announces the 2022 Hot Vendors in Computer Vision, Intelligent Contact Centers, and Conversational Artificial Intelligence


In its second Hot Vendors report of the year, Aragon Research identifies emerging vendors in Computer Vision, Intelligent Contact Centers, and Conversational AI.

In its second Hot Vendors report of the year, Aragon Research identifies emerging vendors in Computer Vision, Intelligent Contact Centers, and Conversational AI.

Intelligence is the new battle cry in business and this year’s Hot Vendors are helping to make that a reality.

Aragon Research is pleased to announce its 2022 Hot Vendors.

In its second Hot Vendors report of the year, Aragon Research identifies emerging vendors in three markets: Computer Vision, Intelligent Contact Centers (ICC), and Conversational Artificial Intelligence (AI).

Each year, Aragon Research selects Hot Vendors in various markets that are important, visionary, and innovative. They may have new technology that expands capabilities, a new strategy that opens up markets, or a new way of doing business that makes them worth evaluating.

Computer Vision

Computer vision – the use of AI algorithms to understand, analyze, and reconstruct visual scenes from image or video content – ​​is commonly associated with self-driving cars and security systems, but its use cases are rapidly expanding to cover fields as diverse as agriculture. , medicine, and insurance.

The leading providers of computer vision technology are changing the way businesses interact with their customers.

In this report, Aragon Research identifies three Hot Vendors in Computer Vision that stand out for 2022: Pearl, Crowd AI, Scandit.

Intelligent Contact Centers (ICC)

In an era of digital transformation, yesterday’s communication methods – such as traditional voice response systems – cannot keep up with the needs of digital business or the increasing customer demand for personal, consistent trips.

Contact centers are evolving into AI-enhanced intelligent contact centers (ICCs) to enable faster interactions, deeper insights, and seamless experiences for customers and customer service teams.

As the primary interface between a business and its customers or prospects, providing a positive contact center experience is critical to ensuring customer satisfaction, acquisition, and retention.

In this report, Aragon Research identifies four Hot Vendors in Intelligent Contact Centers that stand out for 2022: LiveVox, Gladly, Bright Pattern, Intradiem.

Talk to AI

Conversational AI—what we used to call AI chatbots—involves the technologies behind application interfaces that accept human input in natural language as text or voice and produce contextually appropriate responses.

Conversational AI is rapidly becoming more sophisticated, and is on track to enable more effective employees, processes, and businesses.

In this report, Aragon Research identifies four Hot Vendors in Conversational AI that stand out for 2022: Inbenta, Replicant, Uniphore, Yellow.ai.

Aragon clients can learn more about these three markets and their Hot Vendors by reading the Special Report: Aragon Research Hot Vendors for 2022 Part II.

“Intelligence is the new battle cry in business and this year’s Hot Vendors are helping to make that a reality,” said Aragon Research CEO, Jim Lundy.

About Aragon Research

Aragon Research delivers high-impact visual research, consulting, and advisory services to give businesses the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.

For more information, visit https://www.aragonresearch.com.

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