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[Solved] “Scan To Computer Is No Longer Activated”


When you try to connect your scanner or printer to your computer, it may display an error message that says, “Computer scanning is no longer active.”

Many users have reported this issue specific to HP. But this issue can be caused by various reasons and can happen at any time.

Read this article to find the causes and solutions for this issue.

What Causes “Computer Scanning is No Longer Active” Wrong?

External devices connect to the computer through several channels and applications. A connection error between the computer and the external device can cause this issue. Other reasons for this problem are:

  • Wrong drivers
  • WIA service has been discontinued
  • Incompatible software
  • ScanToPCActivationApp problem

How to Fix the Error?

Check your wires properly if it is a wired connection. And wireless setup if you have one. And if the problem persists, try the methods listed below to solve the problem:

Install the Correct Drivers

Because scanners and printers are hardware, they need drivers to function. And if the devices do not have the correct drivers, this issue can occur.

You can try deleting the drivers, so that Windows will automatically install the correct drivers when you restart. Follow the steps:

  1. Go to Device Manager from the search bar.
  2. Open the drop-down for Print queues.
  3. Right-click the options one by one.
  4. selection Uninstall the device for each one.
  5. Click on Uninstall button.
    uninstall the drivers
  6. Reboot your PC.

Windows default drivers may not work correctly on some devices. You can also try to install the correct hardware drivers for your particular brand manually. Search online for drivers of your make and model. And try to follow the instructions from the real websites.

Starting the WIA Service

WIA (Windows Image Acquisition) is a Windows service to inform OS imaging tools and drivers. This service should start while you try to connect any printer or scanner to your computer.

Follow the steps to start this service when you boot your PC automatically:

  1. Go to Services from the search bar.
  2. Navigate to Window Image Acquisition.
    windows-image-acquisition
  3. Right-click on it and select Properties.
  4. from Type of start: dropdown menu, select Automatically.startup type
  5. Click on the dash button inside the Service status section,
  6. Click on apply and Okay.

Run ScanToPCActivationApp Compatibility Mode

As HP itself says, the problem has to do with their software. ScanToPCActivationApp is one of the HP services that allows users to log into their servers. And users report that this service is not compatible with higher versions of Windows OS.

To fix this issue, you can run this service in compatibility mode:

  1. Navigate to ScanToPCActivationApp.exe.
  2. Right-click on it and select Properties.
  3. Open the compatibility menu.
  4. Check the box for Run this program in compatibility mode for: within Compatibility Mode: section.run-in-compatibility-mode
  5. Select Windows 8 or 7 from the drop-down menu.

End scanToPCActivationApp Compatibility Mode

If the error doesn’t seem to be resolved even after you run the service in compatibility mode, you can try disabling the service. This will not affect your printing and scanning process.

  1. TOMORROW Task Manager from the search bar.
  2. Go to dash section.dash
  3. Right-click on ScanToPCActivationApp.
  4. selection Disable option.
    DISABLED

You can enable this service if needed by following the same process; just click can option at the end.

Stop Windows Push Notifications

Sometimes notifications keep coming, even when scanning and printing are fine. In such a case, you can stop the windows push notification service.

To do this, follow:

  1. TOMORROW Services from the search bar.
  2. Scroll to Windows Push Notifications System Service.windows-push-notification
  3. Right-click on it and hover over it All Tasks.
  4. selection pause and wait until the dialog box with the progress bar disappears.windows-push-notification

Note: This will also stop all notifications pushed by other applications. Consider this solution if nothing else works.

How to Enable the Scan to Computer Function?

If you receive messages telling you to check if the computer scanning function is activated, you should enable the function to fix it. Search for your printer’s name in the search bar. Click it to open the HP Printer Assistant. Go to Scanner options > Computer scanning management. Then click on can to activate the scan function on the computer.

How to Add My Printer to the Computer?

To add your printer, open the control panel through the windows search bar. Go to Hardware and Sound > Devices and Printers. Click on Add a printer button. Then, proceed with the steps after choosing your method to add the printer and click the next button.



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