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Additional vendor hired to help state with mainframe computer issues

CHARLESTON, W.Va. – It could be the middle of the week before the state, working with vendors, is able to repair a mainframe computer system that continues to affect several state agencies.

The state Office of Technology provided an update Monday afternoon on the problem that began a week ago.

“The state’s third-party vendor, Park Place Technologies, is working around the clock to repair the Mainframe hardware,” the update said. “IBM and Ensono also joined Park Place Technologies to support the State in solving issues related to the software needed to process and store data.”

The problem has greatly affected the State Division of Motor Vehicles and the State Department of Health and Human Resources.

The DMV is unable to offer most of its services at the agency’s regional offices or statewide. The outage also shut down the DMV’s online portal that offers things like vehicle registration changes and license renewals.

WV PATH, DHHR’s public assistance portal, was also affected.

DHHR Secretary of State Bill Crouch said last week residents can still submit a request for assistance through WV PATH but the outage prevents DHHR from seeing the information.

“The PATH system is working from a public portal standpoint but the information is not being captured by DHHR,” Crouch said.

According to him, the higher the mainframe, the bigger the backlog.

Bill Crouch

“There is a big logjam here but we have people standing by to solve it as soon as the system is fixed,” Crouch said.

Crouch said the Office of Technology provides regular updates to the agency about the progress of the repair work.

As of Monday afternoon, state technology officials estimated a recovery timeline of 48 to 72 hours as the earliest service would be restored.

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