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College of the Desert Restores Services Following Computer Network Disruption

PALM DESERT (CNS) – College of the Desert internet service and
The partner portal has now been restored after a computer network crash,
with an investigation initiated, which blocked student and staff access to
various online services.

It’s unclear what caused the July 4 outage, but the college
Information Technology staff work with an outside company to help fix the
disruption and summoned law enforcement to investigate the outage.

“As we work on our IT, as well as a third party, it
needed to bring law enforcement, ”Robles told the CNS. “It’s fun for
situations like this, for our computer network outage. ”

College officials said they would prioritize the restoration
services commonly used by students as part of the college’s tiered service recovery
plan. With that, internet service on all COD campuses was restored and the
The Colleague UI Portal went back online on Thursday.

“Even students who take online courses still love to go to
library and use the internet for them to learn, ”COD spokesman Nicholas
Robles told the City News Service.

The Colleague UI Portal allows staff access to assist students
register or drop off classes, process transcripts and access student records,
but Robles told the CNS they are still working to restore student access
portals. The final summer session of COD will begin on July 25, so students are advised
contact the college to register for their classes.

The college has set up so students can access the alternative
student resources and services that have not yet been restored. Students can
access their course information, counseling services and inquiries through
temporary website.

Robles said classes were not canceled or affected and the students
will not be dropped for non -payment of fees during the outage.

Faculty, students and staff will receive regular updates through COD’s
text alert system while the information becomes available, officials said.

Copyright 2022, City News Service, Inc.

CNS-07-14-2022 13:52

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