JUST A LITTLE POP-UP
My friend, Dr. Katie, from Computer Dynamics in St. Louis. Cloud, called me with this information to remind people to watch out for scammers who try to take their money. It’s a sad story, but one of our own here in central Minnesota, along with many others who have fallen into this crime, completely deleted their bank account recently because of how it all started; with a simple pop-up on their computer screen.
HERE IS OUR TEST
Katie: We recently had a customer at our store in St. Louis. Cloud, (we’ll call him Andy), who lost $ 3,900 to scammers!
Kelly: How did the scam start?
Katie: With a pop-up on Andy’s computer. The pop-up came out, took off his screen, and lit the alarm on his computer. It stated that it was necessary to call Microsoft because there was a virus infected on his computer. It had a lot of flickering and dramatic sounds, which made Andy feel like it was too urgent.
MEET VICTOR: FROM MICROSOFT
Kelly: I am familiar with these types of pop-ups. Whenever I see a pop-up and try to shut down my computer instead of clicking it anywhere; even with just x out. What happened to Andy?
Katie: Andy called (what he thought was Microsoft) and connected with a technician named Victor to help him with this virus problem. Victor, (the fake Microsoft technician), then orders Andy to allow remote access connection to Andy’s computer so Victor can resolve the issue.
Kelly: I had distant sessions with you before Katie, but I thought the difference; that I started calling you, someone I knew and trusted on my computer. Will that save Andy from any of this happening?
Katie: Sadly for Andy, yes; it definitely can. Due to remote access, everything on Andy’s computer can be seen by Victor (the one who claims to be from Microsoft but is actually a fraudulent scammer)! Victor immediately starts scanning the computer to find viruses and clean it up and then tells Andy, that he needs to upgrade the protection of his PC-and is also told that his bank account may have been compromised by this virus.
Next, Andy checked his bank account balance and found that he still had $ 3,983 in the account. She felt relieved until Victor told her there was a pending payment of $ 3,900 in Andy’s account. Victor immediately asked for Andy’s bank phone number – and called the bank to speak to the fraud department.
MEET MARK: THE BANK
Kelly: Did anyone suspect Andy at this time?
Katie: Well, that’s the interesting part. Victor immediately patches Mark from the bank-Mark asks Andy and asks how do you know Victor is actually from Microsoft? Andy then gives Mark all of Victor’s information and Mark confirms that yes Victor is actually from Microsoft.
Mark immediately confirmed that there was a pending charge of $ 3,900 on Andy’s account.
Kelly: The fact that this “Mark from the bank” asked Andy about Victor from Microsoft – WOW !!! That makes you buy into the idea that Victor is truly legitimate !!!
Katie: Right! That’s a very difficult step on the part of scammers! Next-Victor tells Andy to withdraw the money from his bank so it’s safe. Oh – and I have to mention – Andy never got out on the phone with Victor the whole time it happened.
Andy drives to the bank with Victor in his ear telling him what to do next and to withdraw $ 3,900 to keep it safe! Andy withdrew $ 3,900 and then his money was safe-or so he thought!
Next, Victor tells him to find the nearest Bitcoin machine and buy Bitcoin using the money he withdrew to make it more secure! So that’s exactly what Andy did. And it wasn’t until the next day when he called Coin Cloud that he knew he had lost his money.
Kelly: So how did Andy lose his money if he bought Bitcoin?
Katie: During the Bitcoin purchase – two different QR codes were scanned from Andy’s phone – these codes were from scammers! The money was immediately deposited into someone else’s account – not Andy’s, and there was no way to get the money.
Kelly: Andy can no longer get the money back because HE withdrew it, and gave it away, in essence?
Kelly: This is a bad story but I’m glad you shared it with us because it has already happened to our friends and neighbors. How can people protect themselves and prevent this from happening to them or to people they know?
Katie: The first thing you can do to protect yourself is:
- DO NOT CALL POP-UP NUMBERS ON YOUR COMPUTER SCREEN
if you see a popup on your screen that says you have a virus and call a phone number-you should NOT call that number. Those numbers that pop up on your screen try to scare you and take you into a fight or flight mode where you can’t think clearly and then you are more vulnerable to these types of scams.
- DO NOT GIVE ANYONE ACCESS TO YOUR COMPUTER WITHOUT YOUR KNOWLEDGE AND TRUST.
Allowing anyone to control your computer gives them full control over your computer, your files, your stored passwords, and the ability to install programs on your computer that track you or send you information. to scammer. Only allow those you trust on your computer.
- STORY OF A RELIABLE COMPUTER TECHNICIAN YOU KNOW.
The last thing is to have a computer technician you know and trust to talk to if you have questions. Use whoever you choose, but if you don’t, we’re always ready to help people and are easily located behind Red Lobster on Division Street in Saint Cloud, at 2946 West Division Street. You can call our number: 320-654-9703 and ask Katie or Mark, or just visit our Website: https://www.computerstcloud.com. You can also email me if you would like at firstname.lastname@example.org.