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Hamilton CapTel introduces Auto Captions, fully automated computer-generated captions for Internet Protocol Captioned Telephone Service (IP CTS)


The new service enhancement gives customers the ability to choose captioning preferences on Hamilton CapTel phones and mobile apps.

AURORA, Neb., June 23, 2022 / PRNewswire/ – Hamilton® CapTel®industry-leading captioned telephone service for people with hearing loss, introducing captioning preferences that give customers a choice of Auto Captions or Assisted Captions for phone calls.

Hamilton CapTel announced the new offer today at Hearing Loss Association of America (HLAA) 2022 Convention on Tampa, Floridaa major annual convention for consumers with hearing loss.

Like television captions, Hamilton CapTel delivers captions for telephone conversations so people with hearing loss can be confident that the phone can be used again-available free of charge.1. The new Auto Captions offering is based on advanced Automatic Speech Recognition (ASR) technology, developed by CapTel, Inc. Hamilton CapTel customers can now choose between operator-generated Assisted Captions and the new computer-generated Auto Captions.

“We are pleased to provide our customers with this additional option, which gives them a significant increase in the speed and accuracy of the phone captions provided by our service,” it said. Dixie Zieglervice president of Hamilton Relay®, the parent company of Hamilton CapTel. “With Auto Captions, there are no delays in initiating a call, and captions appear in real time. Our commitment is to always offer selection to our equipment customers whether or not now, in captioning methods. The ability to choose between Auto Captions and Assisted Captions is a tremendous improvement and we are excited to bring this benefit to our customers.

With Auto Caption:

  • Captions are entirely computer generated
  • No operator is involved in the call
  • There are no delays in starting a call
  • Captions are sent in real-time

With Assisted Captions:

  • An operator (i.e., Captioning Assistant, or CA) will assist with the call
  • The CA may include information that supports the call, such as adding corrections to captions, identifying background sounds and music on hold, and recognizing male and female voices.
  • In situations with poor line quality (e.g., background noise or line static), moving the Help Caption can improve accuracy.

In addition to this new innovative offering, Hamilton CapTel was recently rated the best captioning service in the industry for accuracy and speed by The National Test Lab, operated by MITER Corporation.2 This test is the industry standard for phone providers with a captioned rating.

About Hamilton CapTel

Hamilton CapTel is a service of Hamilton Relay, a division of Hamilton Telecommunications, a diversified communications and technology services provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications has grown to comprise the company’s eight major divisions allowing Hamilton to operate on a local, regional and national basis. For more information, please visit HamiltonCapTel.com.

About CapTel

CapTel, Inc., is the inventor of Captioned Telephone technology, for IP-based and traditional analog line telephone communications and provides a variety of CapTel telephone models.

About HLA

Founded in 1979, the Hearing Loss Association of America (HLAA) is the nation’s leading organization representing consumers with hearing loss. HLAA’s mission is to open up the world of communication to people with hearing loss by providing information, education, support and advocacy.

1Independent third party professional certification is required.
2The National Test Lab, operated by MITER Corporation, FCC Telecommunications Relay Services Project: Captioning Quality Test: by Hamilton ASR scenario (date March 7, 2022)

FEDERAL LAW PROHIBITS ANY BUT REGISTERED USERS WITH NO HEARING FROM USING THE INTERNET PROTOCOL (IP) CAPTIONED TELEPHONE WITH CAPTIONS ON. The IP Captioned Telephone Service may use a live operator. The operator creates captions of what the other party on the call said. These captions will be sent immediately to your phone. There is a cost for each minute of captions generated, which is paid for from a federally administered fund. To learn more, visit fcc.gov. Hamilton CapTel can be used to make 911 calls but may not function like traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Voice and data plans may be required when using the Hamilton CapTel on a smartphone or tablet. Third party payments may apply: the Hamilton CapTel phone requires telephone service and fast Internet access. Available Wi-Fi. The third party trademarks in question are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright © 2022 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc., d/b/a/Hamilton Telecommunications.

SOURCE Hamilton CapTel



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